Epson TM-U220IIB Impact Receipt & Kitchen Printer

Manufacturer Part Codes: C31CL27102B0 (USB Variant) / C31CL27142 (Ethernet Variant)

Product Overview

In noisy, fast-paced commercial kitchens and busy retail environments, standard thermal paper printers face severe limitations. Heat from ovens, grills, and hot passes can turn thermal paper completely black, ruining orders, whilst silent machines are easily ignored by busy staff. The Epson TM-U220IIB series is a heavy-duty impact dot-matrix printer engineered specifically to solve these hospitality and restaurant ticketing challenges.

By utilising high-efficiency impact ribbon printing on plain paper, it generates clear, heat-resistant order tickets that remain perfectly legible in hot environments. The unmistakable mechanical printing sound acts as an organic audio cue for your kitchen team, ensuring no ticket goes unnoticed during peak trading hours. Designed as a direct drop-in replacement for legacy TM-U220B models, upgrading your hardware requires zero modifications to your physical counter setup.

Choosing Your Connection Model

This listing covers two distinct configurations of the TM-U220IIB series to suit your existing Point of Sale (EPOS) network:

• Epson C31CL27102B0 (USB Model): Features standard USB connectivity, ideal for local, direct hookups to individual POS terminals, desktop cash registers, or local counter setups.
• Epson C31CL27142 (Ethernet / LAN Model): Features built-in Ethernet connectivity, built for sending tickets across longer distances directly from front-of-house order tablets to remote kitchen stations over a local network.

Key Features & Benefits

• Built for Hot Kitchen Environments: Because this series relies on physical ink ribbons (such as the Epson ERC-38) rather than heat-sensitive paper, your printouts will not fade or black out when exposed to grease, steam, or high kitchen line temperatures.
• Audible Order Alerts: The acoustic output of the 9-pin printhead stands out against extraction fans and kitchen chatter, naturally drawing kitchen staff attention to incoming orders.
• Carbonless Multi-Part Printing: Capable of printing an original receipt plus a duplicate copy simultaneously using 2-ply or 3-ply paper rolls, allowing you to hand one copy to waiting staff while keeping duplicates on the kitchen pass.
• Hassle-Free Drop-In Loading: Avoid terminal downtime during busy shifts. Staff can change paper rolls in seconds by lifting the clamshell cover, dropping the roll in, and snapping the lid shut.
• Expanded Buffer Memory: Features a larger internal memory buffer than legacy models, allowing the unit to receive multiple orders simultaneously from different tills or tablet devices without dropping tickets.
• Drop-In Legacy Compatibility: Dimensions match previous generations of the TM-U220. Upgrade your hardware effortlessly without altering counter layouts, under-counter shelving, or wall mounts.

Technical Specifications

• Print Technology: 9-Pin Serial Impact Dot Matrix
• Print Speed: 4.7 lines per second (at 40 columns) / up to 6 lines per second
• Interface Options: USB (Model C31CL27102B0) or Ethernet (Model C31CL27142)
• Media Sizes Supported: 76mm, 69.5mm, or 57.5mm width plain paper rolls (1-ply, 2-ply, or 3-ply)
• Compatible Ribbon: Epson ERC-38 (Black or Black/Red 2-Colour)
• Colour: Epson Dark Grey (EDG)
• Cutter: Integrated heavy-duty auto-cutter for clean ticket separation
• Reliability: Mean Time Between Failures (MTBF) of 180,000 hours; printhead life of 150 million characters
• Dimensions: 160mm (W) x 248mm (D) x 139mm (H)
• Weight: 2.5 kg

What is in the Box?

• 1 x Epson TM-U220IIB Impact Printer Unit (Official UK Specification)
• 1 x Official Epson AC Power Supply Unit & UK 3-Pin Mains Lead
• 1 x ERC-38 Ribbon Cartridge (Black/Red)
• 1 x Starter Plain Paper Roll
• 1 x User Setup Guide