Ubiquiti UI Care for UMR-Industrial | 5-Year Extended Warranty License
Ubiquiti UI Care Service Plan: Mobile Router Industrial (UICARE-UMR-INDUSTRIAL-EU-D)
The Ubiquiti UICARE-UMR-INDUSTRIAL-EU-D is an official enterprise service license plan that provides 5 years of extended warranty coverage and priority hardware replacement infrastructure for the UniFi Mobile Router Industrial (UMR-Industrial). Designed for mission-critical deployments where remote IoT sites, vehicle fleets, or telemetry systems cannot afford prolonged downtime, this service contract guarantees priority technical routing.
By locking in advanced replacement logistics and removing return shipping friction, this plan mitigates the operational risks associated with running hardware in harsh industrial environments.
Advanced Hardware Replacement Logistics
The primary advantage of activating a UI Care license is the elimination of typical diagnostic and shipping wait states during hardware failure incidents:
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Advanced Hardware Swap Protection: Under standard warranty programs, users must ship faulty equipment back to a service depot for verification before a replacement unit is issued. With UI Care, as soon as an issue is logged, Ubiquiti dispatches a replacement unit immediately, ensuring it arrives on-site before the original unit is disconnected.
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Prepaid Return Logistics: Every replacement hardware shipment arrives with a pre-printed, fully prepaid return label. This allows technicians to pack the faulty unit directly into the arrival box and return it without incurring local courier fees or procurement expenses.
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Priority Tier-1 Engineering Support: Incidents bound to a UI Care contract skip entry-level support queues and are routed directly to dedicated hardware engineers for rapid remote configuration diagnosis and resolution.
Core Service Coverage Matrix
The coverage parameters shift ownership risk directly onto the manufacturer's global logistics network:
| Service Attribute | Standard Out-of-Box Warranty | UI Care Plan Protection |
| Coverage Duration | 1 to 2 Years (Region Dependent) | 5 Full Years from activation date |
| RMA Dispatch Method | Post-Receipt Validation | Advanced Priority Shipment (Dispatched immediately) |
| Return Shipping Costs | Customer Paid | 100% Free (Prepaid shipping label included) |
| Technical Support Path | Standard Queue Matrix | Priority Support Ticket Escalation |
Critical Procurement & Activation Rules
Important Installer Prerequisite: The UICARE-UMR-INDUSTRIAL-EU-D is a software service license key, not a physical hardware piece. To comply with Ubiquiti's strict global warranty activation boundaries, this coverage license must be purchased alongside the corresponding UMR-Industrial hardware node, or activated within 30 days of the physical router's initial retail purchase date. Retrospective plan attachments to long-deployed, out-of-warranty hardware arrays are rejected by the UniFi licensing system.
Technical Specifications
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Manufacturer Product Code: UICARE-UMR-INDUSTRIAL-EU-D
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Product EAN Code: 5715328152434
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Product Type: Digital Service License / Electronic Extended Warranty Contract
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Target Hardware Compatibility: Ubiquiti UniFi Mobile Router Industrial (UMR-Industrial)
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Regional Code Validation: European and United Kingdom Region Hardware Deployments
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Coverage Window: 60 Months (5 Years)